Mercedes leads with a gentle, trauma-informed approach rooted in her sociology studies at the University of the Pacific. With over three years of nonprofit experience—including her role as Lead Project Coordinator at West Modesto Community Collaborative—and more than five years in customer service, she brings a strong foundation in compassionate communication, community engagement, and client-centered support.

As a Client Advocate, Mercedes is dedicated to creating safe spaces where individuals can advocate for themselves, be their authentic selves, and grow. Her work blends empathy, clarity, and creativity, ensuring that every client interaction is grounded in emotional safety and respect.

Outside of her professional role, Mercedes enjoys playing The Sims, spending quality time with her family and four dogs, hiking in nature, and arranging flowers. She loves exploring new cafes, attending concerts, and diving into fashion aesthetics like Coquette, Mori Kei, and Yume Kawaii. Though she hasn’t traveled yet, Mercedes is passionate about learning new languages and discovering global cultures through books, media, and community connections. She also finds joy in reading manga and psychological thrillers—always seeking stories that spark curiosity and reflection.

At MyTeen, Mercedes is honored to support adolescents and families on their journey toward healing, empowerment, and self-discovery.